Getting a Refund from the App Store
What Qualifies Me for a Refund?
The official App Store and iTunes Store policy is that all sales are final. There are a few exceptions to this rule. You can get a refund if the app crashes or does not work, if you are charged but do not receive the item (including in-app purchases), if the app is not compatible with your device, if the app does not work as described or is otherwise a scam.
Deleting an app will not refund it. The proper venue for getting a refund is described below.
How do I get a Refund?
There are two ways that you can get a refund.
Report a Problem Link
From your email receipt. (below)
From within iTunes
NOTE: This route will take you to reportaproblem.apple.com. You can go there directly rather than using iTunes. iTunes will merely help you find the specific order/item you would like a refund for, which can also be done at the above webpage. I find this method much easier.
Contact iTunes Support
Don't worry; while some support services require you to pay for telephone support, you can email iTunes Support for free. Follow the exact steps below.
- If you're using a Mac and purchased from the App Store, use https://ssl.apple.com/emea/support/mac/app-store/contact.html
2) Choose Account & Billing for your help topic
3) Fill out your name, Apple ID and email address
4) Fill out information about your device, including:
- The device used to connect to the store
- Operating system installed
- The version of iTunes
- Country for your store
- Title of the item (optional)
- Order number (optional). The order number can be found in your iTunes email receipt
5) Write a description of the issue in the Details field
6) Click Submit and you're done! Replies typically take 24 hours or less. If it's been more than 48 hours, resend your message/email. They are generally no hassle and polite.